Returns Policy

At TAXFREE STORE INC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process to make your shopping experience as hassle-free as possible.

Returns Process

1. Eligibility for Return:
   We accept returns within 30 days from the date you received your order. To be eligible for a return, the items must be unused, unworn, and in their original condition, including tags and packaging.
2. How to Initiate a Return:
   To start a return, please contact our customer service team at [email protected] with your order number and the item(s) you wish to return. We will provide you with return instructions and a return authorization if necessary.
3. Return Shipping:
   The customer is responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds:
   Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear on your account.
5. Exchanges:
   We currently do not offer direct exchanges. If you wish to exchange an item, you may return it for a refund and place a new order for the desired item.
6. Non-returnable Items:
   Some items are non-returnable, including final sale items or items marked as non-returnable on the product page.

If you have any questions or concerns about our Returns Policy, please feel free to contact us at [email protected].

Thank you for shopping at TAXFREE STORE INC!